HomeComplaintsCBet Casino - Player is experiencing an undefined problem.

CBet Casino - Player is experiencing an undefined problem.

Amount: €700

CBet Casino
Safety Index:Very low
Submitted: 21 Jul 2021 | Case closed : 09 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

From 700 euros in balance to 0.04 euros 6/7 bonus on the GODSGREEk slot for a total of about 20 euros won.

Raised the stakes to 1 euro per spin from 240 euro to 0.04 with no winnings exceeding the value of the spin.

Systematically always the same sequence (loser) and the symbol that was served in one place punctually in the same place but at the next spin.

More than complaining, as well as closing the account of course, it would be questionable if there were the details of the complaint, attaching the multiple videos made during the multiple plays.

These videos, it seems to have reproduced them in series, such is the sequence of the game.

A simple consideration and I close, damn the day I registered.

Automatic translation:
Public
Public
2 years ago

Dear Libba,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

Public
Public
2 years ago

Dear Libba,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news