CBet Casino - Player demands a refund.

I will start from the beginning. I found CBET.GG online and saw the website and thought it would be a good casino to play on. I signed up. Everything was smooth with all correct details inputted. I even verified my identification with Drivers License. I played and deposited with CBET for a while. Depositing a lot of money. I then found in terms and conditions. IRELAND was on their Restricted banned countries. Which surprised me because I signed up with the country name. I even verified with my license! And they didn’t stop me at all! It then in reality meant that if I withdrew money they could refuse and void it completely which is robbery. I am disputing €500 to be refunded to me. I contacted your live support and your agents had no idea of the understanding of the terms conditions either!

really unprofessional and misleading and lying. I request €500 to be refunded to me because you should not even have the option to select banned countries in profile registration!!!!!! A absolute scam

Dear Bko1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds or winnings have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here, but correct me if I am wrong, please.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Best regards,

Kristina

Funds were confiscated

Thank you for your reply, Bko1234. Could you please clarify your last message? Did the casino inform you that your winnings will not be paid out because you created an account from a restricted country? How much money do you currently have in your casino account and are you still able to log in?

Yes they said all winnings are voided. I’m still able to login and my balance is zero

Thank you very much for your reply, Bko1234. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Bko1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the casino then offered to refund but said they couldn’t as there was no deposits which is a huge lie. There was update on their website which they wiped peoples information on purpose over € 500 was deposited

Please forward me the email in which the casino informed you that your winnings will not be paid out.

Dear Bko1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.