The player from India had requested a withdrawal on April 9th, 2024, but the casino had not processed it within the stated 3 working days. Despite his multiple contacts with customer support, his issue had remained unresolved. Upon submission of his complaint, we had advised him to wait for at least 14 days after requesting the withdrawal, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. Finally, the player had confirmed that he received his withdrawal, which led us to close the complaint as 'resolved'.
Cazimbo Casino - Player’s withdrawal is delayed.
Amount: 8,546 INR
Cazimbo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Cazimbo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Please don't play on this website they will not give your withdrawal I have Withdrawal on 09th April 2024 but they told me to wait for 3 working days.
I had waited but now 4 working days passed and they are not proceeding my withdrawal and will processed soon and told me wait.
Already i have told there Coustomer Support 5-7 times but they are not proceeding my withdrawal please take immediate action on this.
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8 months ago
Dear Amitraj,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Amitraj, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
