The player from Greece had registered at Cazimbo but didn't receive the registration bonus. After he communicated with customer service and threatened to leave a negative rating, his account was blocked and his funds became inaccessible. The casino had cited a management decision as the cause. We had attempted to engage the player for further details and extended the response deadline, but the player failed to respond. Consequently, we had to reject the case due to lack of information, leaving the issue unresolved.
Cazimbo Casino - Player's account blocked after registration bonus dispute.
Amount: €20
Cazimbo Casino
Safety Index:Above averageSafety Index
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7.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
I signed up at cazimbo and they didn't apply my registration bonus. I spoke with customer service requesting my bonus to be credited and there was significant delay. I told them if they don't credit the money I'm entitled to, I will leave a negative rating and suddenly I was disconnected. I tried to log back in and found my account is blocked with my money in it. I asked them why this happened and they told me it's a management decision. Outrageous.
Automatic translation:
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9 months ago
Dear Fotispap,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you been asked to provide any documents to verify your identity before a refund can be processed?
- Could you please advise how many days ago was your account blocked?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Dear Fotispap,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
