Casumo Casino - Player’s withdrawal is delayed.

Hi i hope you are well.

this casino are scammers i deposited with 3rd party method by mistake and this casino was known this and they allowed me to make a deposit without any issues and they didn’t even close my account then i requested a withdrawal they telling me the withdrawals has been approved its been 7 days there is no withdrawal i check with my bank there is no withdrawals the owner of the card wants her funds via bank transfer Thank you

Kind Regards

Dear Ivan0303,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casumo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you informed the casino about making a deposit using a third party's deposit method?
• Have you informed the casino before playing the balance?
• Could you please explain what the disputed amount of £5000 represents in this situation?
• If you have proof of the casino being informed about the third-party deposit and the casino, please provide it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas