Casumo Casino - Player’s withdrawal is delayed.

Hi i hope you are well.

this casino are scammers i deposited with 3rd party method by mistake and this casino was known this and they allowed me to make a deposit without any issues and they didn’t even close my account then i requested a withdrawal they telling me the withdrawals has been approved its been 7 days there is no withdrawal i check with my bank there is no withdrawals the owner of the card wants her funds via bank transfer Thank you

Kind Regards

Dear Ivan0303,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casumo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you informed the casino about making a deposit using a third party's deposit method?
• Have you informed the casino before playing the balance?
• Could you please explain what the disputed amount of £5000 represents in this situation?
• If you have proof of the casino being informed about the third-party deposit and the casino, please provide it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi yes they was informed that I used 3rd party payment by mistake and I sent them the documents and they didn't do anything not even suspend my account and I was available to play now they telling me they approve the withdrawals it's been 2 weeks no updates from. Them and no withdrawals

?

Thanks for your reply.

I am sorry but if you used the 3rd party deposit to play and are asking for withdrawal of the winnings we might not be able to help.

Kindly clarify what is the origin of the balance you are trying to withdraw. (winnings/unplayed deposit coming from you/third party)

I apologize for the inconvenience.

Dear Ivan0303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.