Casobet Casino - Player’s struggling to withdraw his winnings.

Hi

I won up 2600 and i tried to withdraw and it got cancelled for no reason and i was not informed. I was due a bonus and thought this may be some of my bonus due so i continued to gamble think i had money to come. I was told i could not withdraw and i had to use another method which i did not have. I feel as though i was trapped and ticked. I would like my deposits or my 2600 winnings i thought i had. I spoke on chat a few times and they give me no solution except you have other withdraw options which i did not

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

Thank you for your reply

I was not offered a alternative and and no help was given on chat.

This does feel like a trap so people can not withdraw in my opinion.

I did also notice only a few games were available to play, this did make me think the casino may not be well run.

I do see from your website that this company is not licenced in the UK

Yes my account was fully verified and i have proof of sending my documents

Thank you in advance for your help

Kindest regards

Micky

Thank you very much, Michael, for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Michael.

Thank you very much for sharing your negative experience with the Casobet Casino. We will now try to get in touch with them.

We would like to ask the Casobet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Michael.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already questionable.

Best regards, Jozef

Casino.Guru