Hello maetz,
I apologize for the delay in responding, it is due to illness.
With regards, to submitting a complaint to the regulator, it is best to do so by email: (complaints@gaminglicences.com).
You should submit your complaint in English and be sure to include your details (such as full name, country of residence, age) as well as the casino name and your casino account details (username, email).
You must also be able to prove that you have tried to resolve the issue with the casino before contacting the authority, so it is important to attach any communication with the casino up to this point, including emails and screenshots. You can also include any other evidence or proofs you feel may be relevant.
Be sure to describe the issue as accurately as possible, and include dates, times, and exact amounts of disputed sums. Of course, you should remain polite throughout the process.
Please do let me know when you have submitted an email to the authority.
Kind regards,
Adam
Hello maetz,
I apologize for the delay in responding, it is due to illness.
With regards, to submitting a complaint to the regulator, it is best to do so by email: (complaints@gaminglicences.com).
You should submit your complaint in English and be sure to include your details (such as full name, country of residence, age) as well as the casino name and your casino account details (username, email).
You must also be able to prove that you have tried to resolve the issue with the casino before contacting the authority, so it is important to attach any communication with the casino up to this point, including emails and screenshots. You can also include any other evidence or proofs you feel may be relevant.
Be sure to describe the issue as accurately as possible, and include dates, times, and exact amounts of disputed sums. Of course, you should remain polite throughout the process.
Please do let me know when you have submitted an email to the authority.
Kind regards,
Adam