The player struggles to verify as the casino is non responsive. The complaint was rejected as the player stopped responding.
Casinorex - The player struggles to verify.
Amount: €250
Casinorex
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I signed up at the casino and wanted to make a withdrawal. I submitted all documents.
Then I had to verify my cell phone number via support (chat). During the chat, the employee simply left the chat and didn't answer again. After 9 minutes of waiting in vain I also left the chat. Then I tried to use the chat again and again it was not possible for me to contact them. So I can't verify my number.
Automatic translation:
Public
Public
2 years ago
Hello Klaus91,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Casinorex. Allow me to ask you a few more question before we would move forward.
Could you please advise when exactly this chat happen? Did you try to contact the casino since then by any other way like e-mail, i.e? What is currently happening when you try to open the chat box?
Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
