The player from Austria had her CasinoRex account suspended for a year, during which she had been allowed to deposit funds - about 200€ - but not play any games. The funds remained in the account at that time. She stated that her account was verified and all previous deposits and withdrawals had worked until June 2023. After depositing the funds, she was informed that her account was blocked and was asked to send in various documents, which she did. However, she had received no further communication from the casino. Despite our efforts to assist, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
Casinorex - Inactive Account Complication with Deposits for Player.
Amount: €200
Casinorex
Safety Index:Very highSafety Index
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9.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
Hello.
Since last year my account with CasinoRex has been suspended (by the administration) but I was still able to make 2 deposits but not play. Since then my 200€ has been sitting in the account.
Automatic translation:
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7 months ago
Hello simoneschonbauer,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinorex Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did the casino explain the reason of suspension? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
Hello. I have been a customer there for over a year and my account has been verified. All deposits and withdrawals have always worked. Except until June 2023. I made two deposits of €100 each, but couldn't play any games. Then I received the information that my account had been blocked and that I should send all documents (proof of salary, bank statements, etc.). I did that. Nothing has happened since then. I just wanted my €200 back, which I urgently need these days. I sent everything again this week and received an email that it had been forwarded to the department. In the support chat I only get the following answer (no matter what I write): your account has been blocked by the administration, please contact the email address. I haven't received any response to emails since Monday.
I just want my €200 back in my account. My profile at CasinoRex can remain blocked.
Thanks
Lg
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7 months ago
Hello simoneschonbauer,
Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?
