The player from Austria has had his CasinoRex account suspended for a year, during which he was allowed to deposit funds - about 200€ - but not play any games. The funds currently remain in the account.
Hello.
Since last year my account with CasinoRex has been suspended (by the administration) but I was still able to make 2 deposits but not play. Since then my 200€ has been sitting in the account.
Hello simoneschonbauer,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinorex Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did the casino explain the reason of suspension? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Hello. I have been a customer there for over a year and my account has been verified. All deposits and withdrawals have always worked. Except until June 2023. I made two deposits of €100 each, but couldn't play any games. Then I received the information that my account had been blocked and that I should send all documents (proof of salary, bank statements, etc.). I did that. Nothing has happened since then. I just wanted my €200 back, which I urgently need these days. I sent everything again this week and received an email that it had been forwarded to the department. In the support chat I only get the following answer (no matter what I write): your account has been blocked by the administration, please contact the email address. I haven't received any response to emails since Monday.
I just want my €200 back in my account. My profile at CasinoRex can remain blocked.
Thanks
Lg