CasinoMax - Player’s winnings from promotional play have been voided.

I made a deposit and got a bonus of 300% for slots. I had to wager 40x that amount. I wagered that much and decided to cash some of it out. My withdrawal got declined. There reason is a bet too big lol. Most of my bets were $10. Never heard of such a thing.

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs (https://casinomax.com/terms) and I found this:

„As of fair gaming importance, there is a limit on maximum bet size allowed to be placed during the playthrough of any promotion bonuses (including cash back offers). $10 is the maximum bet amount permitted unless specifically stated otherwise. Betting above $10 during an active playthrough will result in any winnings voided."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you are sure you didn’t breach this rule, please forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.