Casinoin - The player struggles to withdraw his balance.

The casino denied my withdrawal without any reason....the online help didnt hep at all ....all the say is wait

Hello jimspy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been playing on the platform for almost a year and I've made a lot of withdrawals and deposits in the past....it's the first time this has happened....the money is from a deposit....and I talk to the casino every day but the answer is always itself that they have forwarded the request

these are the dialogues with the customer service department

Hello jimspy,

Can you please advise since when is this issue ongoing? Did you try to request a new withdrawal since then and if yes, was it rejected as well? Did you try to request a withdrawal through a different payment method?

Dear jimspy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All good ...withdrawal accepted

Dear Nick,

We see that the player successfully withdrew his winnings.

We apologise for the temporary inconvenience caused.

Regards.

Thank you jimspy for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick