HomeComplaintsCasinoin - The player's money disappeared.

Casinoin - The player's money disappeared.

Amount: €50,000

Casinoin
Safety Index:High
Submitted: 12 Dec 2022 | Case closed : 28 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's money disappeared for unknown reason. The complaint was closed as the player stopped responding.

Public
Public
1 year ago
Translation

They just disappeared all the money I had won and I couldn't withdraw anything

Automatic translation:
Public
Public
1 year ago

Dear diversus,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casinoin. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Public
Public
1 year ago

Dear diversus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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