The player from Germany was struggling to withdraw his €3,000 winnings from an online casino. Despite having successfully deposited and withdrawn funds in the past using TRX or bank transfer, the casino had requested a €50 deposit via credit card for verification purposes. The player complied, but the casino then requested additional verification of a bank card deposit made four months prior. The player felt the casino was purposely delaying the payout. Despite our attempts to assist and clarify the situation, the player did not respond to our inquiries, leading to the closure of the complaint due to lack of communication from the player.