Casinoin - Player’s struggling to withdraw his winnings.

Casinoin just suddenly decided that I couldn't withdraw via mastercard anymore and told me that I could only use crypto. I already made withdrawals via mastercard. Frankly, casino guru are a front for these scam casinos and I will no longer be referring to you as a trusted source of info as I have had problems with several casinos you have reported to be trustworthy. You and these casinos are dragging the industry into a terrible scam place. Go f**k yourself in the future.

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Could you please confirm that your account has been fully verified? Have you considered withdrawals with cryptocurrency, or is there any other withdrawal option, that would be suitable for you?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Jonathan,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.