The player from Germany is experiencing issues when she tries to request a withdrawal. The player later confirmed that she received her winnings, therefore we marked this complaint as resolved.
The casino seems to have something against me.Two payouts worked but now an authorization error always appears when I want to payout.It's been like this for 3 days. The employees say they pass it on but nothing happens.
Dear bigbig60,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that appears when you try to withdraw?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Money received. Thanks for the help. Will avoid the casino from now on.
Awesome news, bigbig60. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.