HomeComplaintsCasinoin - Player’s experiencing some problems.

Casinoin - Player’s experiencing some problems.

Amount: €300

Casinoin
Safety Index:High
Submitted: 12 Jul 2020 | Case closed : 05 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Greece is experiencing some difficulties. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

They are thieves and swindlers who really put it here to steal our animals with animals

Automatic translation:
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4 years ago

Dear Angel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I want to inform you that we cannot make a case solely based on what you are describing. Please, could you provide more information and details, so we can fully understand your issue?

Please let me know so we can continue resolving this case accordingly. I hope we will be able to help you resolving this problem as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Angel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago
Translation

They made fun of me for a week for giving me a bonus and at the end of the week they told me we could do nothing for you

Edited
Automatic translation:
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4 years ago
Translation

After deposits of 600 euros

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Automatic translation:
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4 years ago

Angel, so you are trying to say, that you are dissatisfied, because you haven't received any bonuses? Or some of your winnings were confiscated? I am sorry, but I am still not sure what the issue is. Could you, please, be more specific?

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4 years ago

Dear Angel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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