Casinoin - Player’s experiencing difficulties withdrawing his winnings.

Okay so this casino is very terrible the first time I made cash out and they said it would be instant bla bla bla so it had been about 2 days and I decided to cancel the cashout and I ripped all 300 that was suppose to have already cashed out and they ended up apologizing and giving me free spins as well as promising that next time things well be instant and that usually its always instant but however since I canceled the cashout and ripped 300$ because of this they promised that my next cashout be smooth and instant but now I've been waiting 2 days for my Lincoln cashout they pray on addicts too decline cashouts and play with the money that was suppose to be cashed out .. horrible place to play save yourself some time and play at a casino that has some sort of integrity

Dear Braxonrax,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

I'm not submitting because of the time frame of withdrawal im submitting because they lied and told me next one would be instant as well as they pray on addicts too cancel there cashouts before they pay up and it worked on me that's why

I fully understand your frustration, Braxonrax. I will set the timer for additional 6 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Braxonrax,

Have there been any developments since our last conversation?

Dear Braxonrax,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Nope I haven't

Thank you very much, Braxonrax, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Braxonrax!

From now on, I will take care of your complaint. I would like to invite representatives of Casinoin into this complaint in order to help us resolve the issue.

Yes

Help

Help

Hello Braxonrax!

Could you please confirm, that your withdrawal was already received and your account closed as per your request?

No thats definitely not the case

Hello,

We can send the proof to the CasinoGuru representative to confirm the provided information.

In case the customer registered multiple accounts in Casinoin system, we need to receive an email/phone number another account was registered with.

Martin, could you please provide us with your email so we could send you the proof that the payout was processed and the account in question closed.

Have a nice day,

Casinoin Team

Dear Casinoin,

My email address is: 'martin.d@casino.guru', I will be awaiting your message.

Wow this is insane I never asked my account to be removed and I never received my cash out

Hello,

The evidence was sent to the indicated email to prove our words.

If the customer violated our T&Cs and registered several accounts, we would ask to provide their logins to investigate it further and sort it out.

Kind regards.

Dear Braxonrax,

We have received some documents from Casinoin team, please allow us a few days to evaluate the situation.

Dear Braxonrax,

According to the documents received by the Casinoin representatives, your account is indeed supposed to be under self-exclusion and no significant balance remains in the account.

Could you please specify your email address used at your account? Also, could you provide us with any screenshots of your account, since it should not be self-excluded as you stated already?

You can forward all necessary documents to my email at: 'martin.d@casino.guru'.

Dear Braxonrax,

We have not heard from you for a while. We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.