The player from Bulgaria expressed disappointment after finding out the bonus he played had a maximum cash-out limit. We cannot penalize the casino for having a maximum cashout for bonuses, therefore we rejected this complaint.
Casinoin - Player is dissatisfied with the bonus policy.
Amount: $2,000
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I want to express my dissatisfaction with the First deposit bonus in the casino in question. After scrolling and fulfilling the requirements, the bonus amount disappears and the maximum that a player can receive is up to 10x.
Automatic translation:
Public
Public
3 years ago
Hello Георги,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the bonus T&Cs (https://casinoin.io/en/promotion/a209/policy), and I found this:
„The amount to be transferred to your real money account after wagering cannot exceed the amount of all casino and live casino bets from your real money account made during the wagering period and the bonus multiplied by 10."
Although I fully understand your frustration, the maximum cashout for bonus winnings isn’t anything unusual. The casino shares all the relevant information on their website, therefore there is not much we can do to support this case. Casinos try to design their bonuses to be as attractive as possible, but they have the full right to set rules tied to each bonus, and players accept them by activating the offer.
I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any disappointments in the future. Do not hesitate to contact me if there is anything else I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards
Kristina
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
