The player from Greece has been blocked. The casino claims he opened multiple accounts. The complaint was rejected because the player didn't respond to our messages and questions.
Casinoin - Player has been accused of opening multiple accounts.
Amount: €1,768
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
GOOD EVENING I PLAYED NORMALLY FOR A LONG TIME AT THE CASINO IN EVERYTHING WAS A HAEA AND I HAD A WITHDRAWAL...SUDDENLY MY ZHTANE KYC I DO A JOY THEY SEND ME WHAT HAPPENED AND I KEEP PLAYING AND I WIN THE AMOUNT AND THEY WON'T LET ME WITHDRAW BECAUSE AFTER SUPPORT BUT NOTHING HAS CHANGED SUDDENLY ONE DAY I GO TO SEE IF SOMETHING HAS CHANGED AND I COULDN'T GET INTO ANYTHING I TALK TO ME AND THEY SAY THAT I HAVE MADE 2 ACCOUNTS WHILE I HAD MADE ONE OF MY OWN. I SEND A MESSAGE TO SECURITY AND THERE IS NO ANSWER HOWEVER, THE ISSUE IS THAT MY FATHER MADE AN ACCOUNT AT THIS CASINO WITH THE EMAIL I SENT THEM FOR KYC BUT IT HAS NOTHING TO DO WITH IT I THINK AND HE TOLD ME TO PUT MONEY INTO HIM TO PLAY LIKE I SENT HIM WITH MY OWN CARD CAN YOU TO HELP ME ?
Automatic translation:
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2 years ago
Dear Pandah,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify whether you and your father have both passed the KYC verification?
Do I understand correctly that €1,768 (dispute value) is being held in your account?
Have you accumulated your funds with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
only I do kyc, I haven't received a bonus and I don't know about the money, normally it must be because I can't get into the account!
Automatic translation:
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2 years ago
Thank you very much for your reply, Pandah. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
