HomeComplaintsCasinoin - Player believes that their withdrawal has been delayed.

Casinoin - Player believes that their withdrawal has been delayed.

Amount: €1,900

Casinoin
Safety Index:High
Submitted: 11 Nov 2022 | Case closed : 05 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
2 years ago

Hello ,


I am currently playing in the specific casino long time now.


In general i am pleased from their games and their variety but when it comes to withdraw then the problem starts.


Even that my account is verified and i have done withdraws in the past , my last withdraws are pending.


I have text to Helpdesk and the only answer i am receiving is that Specialists will check it.


Every time the same thing when it 's time to withdraw.


Please note that my last withdraw was at 10.10.2022 .


Also i wasn't taking part to any bonus.


I have requested withdraw from 07.11 and its still pending after 5 days.


Can you please help??


Thanks .

Public
Public
2 years ago

Dear Tolis12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Public
Public
2 years ago

Dear Tolis12,

Have you received your withdrawal from the casino yet?

Public
Public
1 year ago

Dear Tolis12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news