HomeComplaintsCasinoEuro - Player's not able to withdraw his winnings.

CasinoEuro - Player's not able to withdraw his winnings.

Amount: €30

CasinoEuro
Safety Index:High
Submitted: 17 Nov 2022 | Case closed : 14 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Croatia is experiencing difficulties withdrawing his funds because transactions to the preferred payment method are not possible. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

I am having problems with the withdrawal of money, they tell me that my card is not valid and it is the same one that I used to make the deposit. I am requesting technical help and I do not have a specific answer. They ask me to make another deposit, and they do not advise me to validate my account

Automatic translation:
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1 year ago

Dear 6db2xzrnbx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Is there any alternative withdrawal method that you could use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

They ask me to deposit again, but I don't want to have another problem anymore. To deposit, they do convince and manipulate you, but to return what is yours they give many excuses. I need my money urgently and I will not trust that page again. I sent an email but they didn't reply. Just automatic messages with no solution to anything. I have not made any withdrawals before

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1 year ago

Thank you for your reply, 6db2xzrnbx. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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1 year ago
Translation

I have not withdrawn money before and I do not have another alternative method to withdraw my money and what I earned on the page.

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1 year ago

Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 year ago

Dear 6db2xzrnbx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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