CasinoBit.io - Player’s withdrawal has been delayed and winnings lost.

Hello. The casino claims fast payout and no KYC but actually it’s a big fat lie!

I had 2k wins and made a request to cashout 1300

they kept it pending and when i asked them to confirm it they told me from 1 h to 24 hours. This was Thursday evening. I asked them in Friday night to solve it cause still pending and i need to receive them. But no response.i received email from them wanted me to verify my account i sent my documents and they keep asking for more documents.

they claimed they have to do this if i make a win using my card no crypto to deposit.that’s fine. But guess what, i didn’t use my card for the last deposit that made me win this money.

the casino keeps denying the payment until i lost them all. I told them this is a tactic to let the players lose their money but they come with silly excuses and 5% bonus of my deposits which is nonsense.

Hello amoh04513,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoBit.io. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino is not responsible if you decide to play with the balance instead.

Looking forward to your answer.

Regards,

Nick

The casino replied to me and paid 100 euros as a gesture for what happened in case i reopen my account because i told them that i’m addict. I wanted fast withdrawal because i will lose them if they keep it in the account. But i told them that it’s not worth the loss anyway. I added more deposits even tho i asked close it at the end. After losing almost 3K.

that’s very sad and they really nice and polite but that’s a trick they do anyway.

idk if i can get a refund but i hope i can.

Hello amoh04513,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

hello. This email is invalid.i don’t have the full conversation tho because it was in their chat and the account is closed rn

Hello amoh04513,

Pardon me for the mistake. It should be nikolas.b@casino.guru. Is there any conversation at all which can be forwarded?

Sent them already. Thanks

Hello amoh04513,

Thank you for the e-mail provided. Is there any evidence you mentioned gambling addiction to them or your self-exclusion request? If yes, please forward it as well.

I asked them via their chat. They might have the chat on their data.

but I’m sure I told them.

Hello amoh04513,

Unfortunately, without the evidence of the request we can't really move forward. Please let us know if you have it otherwise we will be forced to close the complaint.

Dear amoh04513,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.