The player from Germany has been accused of opening multiple accounts. After a closer examination, we ended up rejecting this complaint as unjustified.
Casino Sieger - Player has been accused of opening multiple accounts.
Amount: €1,050
Casino Sieger
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Casino Sieger has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello my account was frozen after I had earned around € 1000. The live chat is totally overwhelmed and incompetent. The accusation that I should have multiple accounts. The casino doesn't want to show me proof, instead I should prove that I only have one account, how is that supposed to work ???
Many Thanks
Automatic translation:
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3 years ago
Dear Joker1312,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Thank you very much, Joker1312, for the clarification. Could you please advise if your winnings were accumulated with or without an active bonus?
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3 years ago
Translation
Hello,
I played with active successfully wagered bonus.
Many Thanks
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3 years ago
Thank you very much, Joker1312, for your reply. Could you please forward any relevant communication to petronela.k@casino.guru? Meanwhile, please understand that if you have had two accounts in the same casino and redeemed bonuses on both, it will be close to impossible to win this case. Thank you in advance for your reply and understanding.
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3 years ago
Translation
Ok then you can't do anything I would say PECH, but thank you very much
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
