Casino Royal Club - Player’s experiencing difficulties redeeming No Deposit bonus.

It is a lie about the no deposit bonus and I want to clarify through chat and I do not get a very bad casino answer

Dear Eduar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but, I’m afraid, I will need more information to understand it completely. Could you please specify which exact bonus you have tried to redeem? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Eduar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.