Casino Royal Club - Player has been waiting for her winnings for over a year.

I have been waiting for my withdrawal almost 12 months. Every time I contact them they say they are processing it but they never do. I don't want to give up out of principal

Dear Shannon,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience. I can only imagine how frustrating it must have been for you to wait for your winnings for more than a year. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation from the casino why your winnings have never reached you? Could you please advise if your account is still accessible? Do I understand it correctly that your withdrawal is still pending inside your account and it has never been processed? Could you please confirm that your account has been fully verified in the past?

I truly hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Shannon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.