The player from Germany deposited in the casino but the transaction was rejected. The player confirmed the issue was resolved.
Casino Rocket - Player's experiencing difficulties depositing in the casino.
Amount: €15
Casino Rocket
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Deposited 15 euros via bank transfer Money was immediately debited successfully then it said pending 3 hours later it said rejected for whatever reason..... the support on the site sucks and doesn't help
In addition, my document with the deposit on it was rejected makes no sense! Everything is on it.
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1 year ago
Dear SEB22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your bank regarding this issue? Was it your first deposit in this casino? Did the casino support inform you if the transaction will be returned to your bank account?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Yes, in this casino it was my first deposit, the live support didn't help me, they said I should upload the proof of deposit and it was rejected, so just illogical!!! Also, they only speak English, they don't understand anything
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1 year ago
Dear SEB22,
Please, could you clarify if you have tried contacting your bank regarding this issue? Was the transaction rejected and later returned to your bank account or did it appear in your casino account later?
Please understand, in cases where the deposit was lost the casino might have limited options to investigate the issue, and a better approach would be to contact your bank for more information.
I'll await your reply.
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1 year ago
Translation
Hello, the payment was shown as rejected by the casino, it is still the payments, not back to the bank account and nothing on the casino account either, it was successfully debited immediately, nothing more happened, so the casino does not help...
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1 year ago
Translation
Here you have a look at the chat with them live the support is so rubbish
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1 year ago
I fully understand your frustration, SEB22. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 18 days to allow for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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1 year ago
Translation
Hello the money has finally arrived at the casino after I wrote to the live chat 100000 times.....
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1 year ago
Dear SEB22,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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