Casino Midas - Player’s attempts to close her account have been overlooked.

I am attempting to close my account as I have a gambling problem. My requests are being ignored!

Dear Brenda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why?

I have checked Responsible Gaming section on the website, and this is what I found https://eu.casinomidas.com/terms-conditions/:

„ Account Closure and General Contact

a) Should you wish to close your account, please email us at support@casinomidas.com and a Customer Support agent will ensure that your request is dealt with.

When requesting your account to be closed, you should receive email confirmation no more than 48 hours from the time you sent us your request. If you haven't received written confirmation within this time limit, please contact our Support team via chat or phone to ensure your account is successfully closed."

Is this the email address that you have sent your email to?

support@casinomidas.com

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. I guess my numerous requests worked as they have closed my account. Thank you for your consideration.

kind regards

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Brenda, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru