The player from Italy had requested a permanent closure of their Casino Midas account due to serious gambling problems. Despite initial communication with the casino's VIP manager, the account had remained open, causing concern for the player. After the player's complaint was submitted to us, we had requested additional information to understand the situation better. The player later informed us that the account had been closed, albeit unsure if it was permanent. Following this update, we had marked the complaint as 'resolved'.
Casino Midas - Delays in Closing Player's Account due to Gambling Problems.
Amount: ??
Casino Midas
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Casino Midas has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Good evening, I am having an issue with Casino Midas. I requested the permanent closure of my gaming account to remove any possibility of me reopening it. I sent a very clear email explaining my motivations related to serious gambling problems. This was sent on Friday, April 12th. The VIP manager kindly and understandingly responded on Monday, assuring me he would do his best to expedite the process but still nothing... I would like to resolve this to avoid falling into temptation. Thank you so much in advance.
Automatic translation:
Public
Public
7 months ago
Hello LOLA78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Midas . Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward the request you sent to the casino to nikolas.b@casino.guru? Do you have any remaining balance on your casino account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
7 months ago
Translation
Hi Nick,
I would like to inform you that late last night they closed the account although I don't know if permanently, as it is possible to reactivate it in 3 seconds through Midas assistance. I requested the possibility of no longer being able to activate it. I really thank you. Lorenzo
Automatic translation:
Public
Public
7 months ago
Dear LOLA78,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
