Casino Fiz - Player’s withdrawal has been delayed.

I was going thru delayed withdraws at crazy luck so looked for somewhere new upon entering fiz casino Jerry said our process time was 5-18 days when came to that time then it was 18 business days then last week was told it's in finance I'd be paid soon we'll everyday that changes the cashout was started 11-26 day after thanks giving I submitted emails docs proof was told on Nov 28 account was verified for payments Dec 1st my grandma passed away in Tampa FL on Dec 4th my dad's house burned total loss I sent them proof! All I'm getting is they too have been effected with covid loses and that seniority gets cashed out first the players priority is determined by how many deposits withdraws etc?? What I've played alot of places thaught others were bad but this is worst also got one at avantgarde(sister casino) next day Nov 27th and one at tradition!! Please help me I'm getting late fees cutoff notices

Dear Hardrock74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When exactly have you requested this withdrawal? Have you made any successful withdrawals before?

Also, do I understand correctly that your account has been verified since November?

Please, forward the confirmation regarding successful verification together with any other relevant communication between you and the casino to kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No 1st withdraw I'm type that sends verification docs immediate!! Was sent on 11-26 I've got 4 answers saying was approved 11-28 then later on wasn't til 12-10 then heard 12-12 even 12-13 way too long!! Also asked me 3 days ago for credit card verification docs!!(had to advise this was a btc deposit) so they agreed( no cc needed) but it was enough to stall for at least 10 Xtra days( now keep in mind it's holiday time and the fact I sent them documentation on Dec 10th of my grandma passing on Dec 1st out of state and my father's house urned to ground on 12-4. This did nothing for me as well!!!! I play alot places most would speed things up not made time lengthen I'm scared bc they got history of closing casinos like pantasia!!

Thank you very much Hardrock74 for your reply and email. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you

Hello Hardrock74.

I will take care of your complaint from now on. I'd like to invite representatives of Casino Fiz into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue. 

Thank you they emailed me this morning said they try to get it paid by Friday wow a month death fire xmas my birthday still got wait

So not right I've had Christmas my birthday emergencies now my credit dropped 82 points late fees come on

just got this please help I have deposited 18x over 6 or 7 of sister casinos they are trying to shaft me

Can someone please help? Any info on casino or owners cyberrock or Honey dew this should be against the law!

I contacted there regulator and game commision

Hello Hardrock74,

I am terribly sorry for your situation with late fee notices and the credit score drop and I understand it must be beyond frustrating. However, the best course of action is to be patient. From your communication with the casino, it appears to me that the casino is genuinely trying to pay you out, but will close your accounts across their sites, after they'll pay you out. I sincerely believe it's only a matter of time you'll receive your money. Keep us informed about the situation.

Had family death Dec 1st and separate house fire on dec4th sent 16 pages documentation most casinos would honor a faster payout but instead Everytime you get someone it's different response!

number hasn't worked in years my account managers Mia for weeks the documents email try it it be returned back error so with all this said leaves me to chat as 3rd line of contact they use chat agents from several casinos and I have agents tell me I'm 100% in the right!! Bc they are not biased( they want channel you down a endless controlled by them path) find violations and spin how they want while nobody holds them to same standards!!

since last email above they not answering chat or emails!!

So tried 2 days many times but my mom signed in and in 1 min got Alex but he refused to answer me

Funny tried email chat days now not answering me but my mom instantly got Alex but not me does that sound like a casino working with me?

. So they reduced my $800 to $533 and can only do 500 at one time wow!!

They cut it down to $500.00 and said good luck elsewhere won't answer me on chat or by email here or avantgarde or tradition thank you!

We would like to ask Casino Fiz to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I guess u can close they paid me 500 of 800 let's call it a day

I am glad to hear you received your winnings, Hardrock74! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.