The player from Arizona experienced promotional issues as Casino Extreme, despite advertising a "fortnightly bonus," hasn't honored it for the month and has not provided clear information regarding the delay. The complaint was resolved as the bonus was credited to the player.
Casino Extreme - Player’s casino bonus not honored.
Amount: $50
Casino Extreme
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Casino Extreme has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
I’m not sure what the actual amount is as only casino extreme has my transaction history. That being said their site promises a ‘fortnightly bonus’ issuance the 14th and 28th every month. It’s the 30th and I can’t get a straight answer or any resolution as to why they’re not honoring this bonus advertised on their site.
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11 months ago
Dear romanicincu,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Extreme. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What exact bonus are you talk about? Did you meet all the requirements to get it? I will be waiting for your reply patiently.
Best regards,
Nick
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11 months ago
This has been resolved, disregard. I’d delete the complaint myself but I don’t see where to.
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11 months ago
Dear romanicincu,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
