The player from the United States has been waiting over a week for account verification. During this period, they have won multiple times but cannot withdraw their winnings. The complaint was rejected as the player decided to play with his balance and lost everything.
Casino Extreme - Player's account verification is delayed.
Amount: $600
Casino Extreme
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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10 months ago
I've been waiting over a week to get my account verified. I won multiple times since then and haven't been able to do a withdrawal
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10 months ago
Hello jacksonquinn1969,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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10 months ago
My account hadn't been verified to make withdrawals at all. It been over a week since I sent them all my documents and I last spoke with them about to days ago
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10 months ago
My wife just checked her email and her account is verified mines still isn't
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9 months ago
Hello jacksonquinn1969,
As mentioned above, the verification might take up to 14 days. As it has now passed, can you please advise if there's been any update regarding the process? If still not, we will try to intervene.
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9 months ago
No my account has not been verified yet. I just played the money I had in my account and haven't been back on there since
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9 months ago
Hello jacksonquinn1969,
As your balance is now lost, I'm not entirely sure how could we proceed in this complaint. As there were issues during the verification process (mostly due playing from the same household), I would recommend to play in a different casino, most preferably in separate ones not in the same as your wife as it will only cause troubles.
The complaint will be now closed as it is basically no longer relevant.
Wish you best luck in the future.
Regards,
Nick
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