Casino Extreme - Player’s account access is delayed.

Deposited $100, ended up with $220. Deposited via crypto, withdraw via crypto. They said I have two accounts. I do not. My wife who doesn't speak English from Poland has an account I helped her to set up which they are saying is the 2nd. Got that resolved with screenshot from customer service chat proof. No prob they said, just verify with ID photo to email they provided. Even though they don't supposedly require this verification if transactions are all crypto. Whatever I'll send it. Got chats assurance for the 2nd time everything was okay and I would be good after sending the ID. Logged out after thnking her to go send it. Come back to ask another question... And now cannot log in. Shameful behavior. The 2 days she guaranteed me for turn around is probably going to be weeks of BS and made up excuse to boot. We will see.

Hello riddick1123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise who created the account first? Did you or your wife claim any bonuses in the casino? Are both accounts currently still open and do they allow both of you to verify?

When was the last time you were in touch with the casino and how is the verification ongoing?

Looking forward to your answer.

Regards,

Nick

Dear riddick1123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.