Casino Extra - Player’s struggling to withdraw his winnings.

When I wanted to withdraw funds from the account, it took more than 48 hours. And when I had everything verified, they canceled me and told me to write to my bank. Absolutely outrageous approach when I wanted to find out what they need to choose absolutely misinformed me. Have a nice f *** g casino

Dear Michael,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your withdrawal problem. Please understand, that variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence.

Did I understand it correctly that you couldn’t withdraw your winnings due to geolocation? Was it your first attempt to withdraw winnings in this casino? Which payment method you have opted for? I would suggest contacting the casino and find out which payment method would be suitable for both sides. If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

This is the outrageous approach of all online casinos either whether they pay out the way they want on the other side or stop it. It's terribly embarrassing and transparent of their designs as to deprive a person of the money won

Dear Michael,

Once again, I’m sorry about your negative experience. Since you have played your winnings, I’m afraid, there is not much we can do for you. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Dear Michael,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Need a casino slottica to pay me the win in 14 days

For 14 days I have been trying to choose from slottica and still they are not able to pay me the win

Dear Michael,

Please, file another complaint for Slottica Casino and let me know when you'll do, so I can publish it as soon as possible. Thank you.

I write to them several times an hour because I already have great nerves for them

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

We will publish your new complaint as soon as possible.