Casino Extra - Player is not receiving his winnings and bonus.

Hello before looking at any casino I enter here and look for references.

I've had countless and only had problems in two.

Bet22 and this casinoextra

The bet22 was two weeks rolling me to pay and did not pay and this casino extra I made 100 euros and did not receive my welcome bonus outside that did not last 10 minutes playing, the game did not feed and not only that to take away.

Dear Luiz,

Thank you for contacting Casino Guru and letting us help you. It is quite usual for withdrawals to take a couple days or even weeks to get fully processed. This means that it may take some time before your money arrives in your account, especially if it is your first withdrawal.  Have you verified your account in this casino already? If not, this might be why you are still waiting for your withdrawal.

And so that everything remains organized, could you please submit the other complaint with the related casino separately, so that we can classify this problem properly?

Kind regards,

Satrio

Dear Luiz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.