Casino Days - The player's account got blocked.

Hello sir/ma'am

I played and won 97,392 in casino days app.total of 5 of my payments were pending. They asked for verification documents 1. Id proof- i submitted adhaar card front & back.

2.credit card- front & back

3.cc statement

I submitted all the documents and they replied as verified.

Later after 2 hours I tried to login into my account and it was closed to which when I raised a complaint they are neither giving me a time frame nor are they giving me a ticket number.

I request to please see into the matter and get my fair win of 97392 back.

Thanks and regards

Dr.Priyanka S***

Hello priyankashmc07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Days. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that the casino can sometimes block the player's account until there are some additional checks made.

Looking forward to your answer.

Regards,

Nick

Hello,

My account got verified yesterday.

I played with real money there were no bonus money then. I spoke to the casino today they don't have any update as of now.

Hi,

I would like to close my request.

My account has been reopened and payment has been received.

Thanks & regards

Thank you priyankashmc07 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Best regards,

Nick