Casino Days - Player’s deposit has never been credited to his casino account.

Hi my name is Manjunatha m. I signed up for casino days 2 days back. My first deposit of 17000 INR was successful. And 2nd deposit of 20000 INR was successful. And the third one of 20000/- was successful but not credited to my casino account l, it was through Internet banking. As the amount was not credited to my account, I took the issue to live chat, the chat assistant told send me screen shot of the payment, which I shared the same in the chat, and the assistant texted me sir it will take 24 hours to resolve my issue don’t worry your money is safe.later in between I contacted chat again for the same issue, they told sir your query is been escalated to the relevant department. And later on I get a E mail stating, sir please send UTR number for the transaction and which I shared with them in the e mail. But still my issue was not solved. So I contacted them again in the mail and asked them what’s the problem where is my money and why are you taking such a long time to resolve my issue. So reply me later again by email telling sir now send your bank statement, i was like I sent you the reference transaction screen shot what more you required, they are like sir we need your bank statement, I was like okie fine I sent that also through mail and it’s been more than 10 hours now and I don’t get a reply from them. Than again I go to live chat now and explain the situation they are like sir please wait the team is looking into it. I was like how much time you need to resolve my issue. They are like we don’t know the precise time, and please wait we will reply in mail, I am so frustrated now. And the chat assistant are so rude never came across of such online casino assistants. Very bad service they need to seriously learn from other online casinos how to run one

Dear buddyu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if you contacted your payment provider already? Please forward your payment receipt along with relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi I got my money back to my bank account, please close this complaint right away. Thaq so much and Thaq so much for casino guru to do the followup on my case. Appreciated

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, buddyu, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru