Casimba Casino - Player’s winnings have been confiscated.

I FAIRLY WON THAT MONEY , PLAYING THROUGH THE 35X WAGERING REQUIRED WHEN THE BONUS GIVING ON MY DEPOSITS WAS GIVING, I HAVE ALSO MADE NUMEROUS DEPOSITS WITHOUT USING ANY OFFERED BONUSES, THEY JUST TOOK MY MONEY AWAY LIKE I WONT IT FROM A NO DEPOSIT BONUS ,,,,THOSE WINNINGS WHERE THROUGHOUT THE WEEK ,AT FIRST I HAD WON 450$ THEN I WON 500$ I HAD MADE A WITHDRAWAL REQUEST OF 450$AND A THE SECOND OF 500$ SO THERE WERE 2 PENDING WITHDRAWS AFTER I REVERSED BOTH THEN PLAYED A LITTLE,, I WON AGAIN THROUGH VARIOUS GAMES THEN AFTER I MADE A REQUEST FOR 2000$, I CONTACTED SUPPORT , ASKING WHY WITHDRAW WAS TAKING SO LONG TO BE PROCESSED WHEN THE FIRST WITHDRAW I MADE FROM WINNING A WEEK OR TWO EARLIER WAS SENT TO WITHING 3 DAYS,THEY ANSWERED ME THIS :

Dear jason p**l,

Winnings from free spins or no deposit bonuses are capped at $100 as per clause 9.1 of our Promotional Terms and Conditions.

9.1 We reserve the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer's account up to the value of $100 as may be expressly set out in the Significant Terms or communicated to you otherwise.

Your withdrawal has been cancelled, and your winnings have been capped at $100 and returned to your gaming account.

Kind Regards

Accounts Team

Casimba

I CLEARLY MADE MULTIPLE DEPOSIT AND PLAYED MULTIPLE HOURS , BATTLED THROUGH THE 35x WAGERING REQUIRED AND

NOW THEY STOLE 1900$ OF MY MONEY AND WONT GIVE IT BACK!

Hello tweekpros,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casimba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

All verified, proof of deposits done, even have the email that says its done , for the betting stuff how do i get that off the site? i can send you proof of deposit now tho !! look in your email for me !

whats not fair is that this casino is allowed to operate and take peoples money but my review has to wait until you verify it , i know you guys want to help , so please understand my tone or attitude is not mean towards you ,,, I'm just venting , happy to see people do care .... next thing the web page for the Casimba casino will not let me view my history , tried on google chrome browser and Mozilla Firefox browser, i try to go to page 2 of history list and it will just not load , sent you screenshots to your email , with many other proving my case ..... ! i was willing to give them a chance and I've made more deposit and kept playing hopping this would get resolved ,24hrs later since last email i have nothing and today still no answer from casino they wont talk to me but they will take my money , dont you find that weird ,,, now the site is acting really weird , slot games feel rigged, i have a very good computer, fastest internet speed available to bell clients in Canada, so its not the cookies or the system cache creating this , there's this lag between spins ... sites behaviour is just weird , i can tell because I've been playing the site slot games for 3 weeks non stop and its just acting weird, wasn't doing these weird lags and stuff when i created account and i started playing! ! i want my money back and then for them to close my account ! I'm willing to go to TV stations , twitter Facebook youtube .. name it ill go everywhere that will expose these crooks if you can help me with that i will make sure they never do this to other people again !!!

i answered you reply and sent you 3 emails ! may I have an update plz ?

Hello tweekpros,

Please forward the full betting history from your gameplay to nikolas.b@casino.guru as we need to further review whether you accumulate your balance with real money or bonus.

i asked the casino for it before and still i have not received it , they sent me this email , and i am asking again !

MORE PROOF THEY DO NOT WANT TO GIVE ME THOSE FILES !!! CHAT BETWEEN ME AND LIVE SUPPORT !! I TRIED SENDING THE DOWNLOADED SCRIPT FROM CASIMBA CASINO HERE BUT CANT ATTACH IT SO I SENT EMAIL TO : nikolas.b@casino.guru AND WILL COPY / PASTE CONVERSATION HERE !!

THANK YOU HAVE A NICE DAY !

2023-12-18 17:36:42 | System:    You are now connected to TJ.

2023-12-18 17:36:51 | Agent:     Hi, you are connected to TJ, how can I assist you today?

2023-12-18 17:37:20 | You:       hi , i would like to request my entire history of game play ! history of all my spins please !

2023-12-18 17:37:35 | You:       the web page wont let me access them !

2023-12-18 17:38:01 | Agent:     I would be able to look into that, I will be back in two shakes with more info.

2023-12-18 17:38:14 | You:       thanks !

2023-12-18 17:41:19 | Agent:     good sir, I am unable to retrieve the info on my end as well. But not to worry. I am happy to send this off to the respective team for review and then they will email you with all the info you require.

2023-12-18 17:41:23 | Agent:     Good\*

2023-12-18 17:42:50 | You:       i have been asking for this since the 11 December 2023 , your support team does not answer me ! what is it so hard to get the info  of my playing time here ?

2023-12-18 17:43:54 | You:       anyways thank you have a nice day !!

now they mailed me again with this msg !

Data Compliance Team (Casimba)

Dec 19, 2023, 2:08 PM UTC

Dear Mr Br*****e, 

Data Subject Request Type: Right of Access

We write to acknowledge receipt of your request by Live Chat dated 18th December 2023, made under Article 15 "Right of access by the data subject" of the EU General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR) whereby you request a copy of your game-play transaction history, in relation to your Casimba account.

We have checked this matter internally and given that you have passed identity when you made your request, we can accept this verification method, which allows us to verify that it is in fact you who is making the request for the personal information.

Kindly note that according to law, we have one month from receipt of your request to respond to your access request for information, however we shall do our utmost to provide you with such information as soon as possible.

If you have any questions or would like any further information, please do not hesitate to contact us on privacy@casimba.com and we will be more than happy to help.

Best Regards,

Data Compliance Team

now the sent me this !

Hello tweekpros,

I really hope that you do not expect us to work during the Christmas Holidays 24/7. Also referring to GDPR makes no sense as your are not from EU so they can easily refuse to give out such information.

If the betting history is not possible to be forwarded in full please send at least your full deposit and bonus history to my mail.

first of all , merry xmas best wished ! but are you people serious , i never asked you to work during the holidays, is this how you answer people that come to this site / are you serious , I've messaged you like 1 week before Christmas , are you high on the crack cocaine buddy !??? i sent you email and msg on this site and the email you gave me , asking if you would wait until they send me the info you want , are you serious with that stupid reply ! how about you tell me when you receive a msg and let me know, how about just acknowledging that you received my emails ?? if you took the time too read the msgs i sent you , you would know that the site wont let me download what you are asking , and i have made formal demand to get entirety of my history on that site ! and you answer me that bullshit , i sent you screenshots of every interaction i had with the site , whats your problem with doing your god damn job ? i never asked you to work on the holidays and the holidays dont start on December 14 or on December 20! so dont take me for a fool ! All you had to do is read what i sent you and acknowledge you saw it , seriously go read all messages i sent you , check your email before you start acting a fool with people !!!!!!

Hello tweekpros,

Merry Christmas and Happy New Year as well. Please keep in mind that we provide a free service and we do not tolerate any harsh language towards any of our staff members otherwise we will be forced to ban your account. Can you please forward the above screenshots to nikolas.b@casino.guru as they seem to be in a really small format through the complaint.

Thanks in advance.

Thank you tweekpros for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on and will try to clarify the situation with the casino.

Wish you best luck resolving it.

Regards,

Nick

i want all my info screenshots absolutely everything deleted !and my account deleted ! thanks for nothing !

i have like everything filmed and on screenshots no need for you... i cant believe i came here what a waste of time !

Hello, tweekpros,

Above, you were warned regarding any harsh language towards our staff members and the consequences after continuing to use it. Therefore, your complaint will now be rejected and your Casino.Guru account permanently banned.

Best regards,

Branislav, Casino.Guru