Cashalot Casino - Player’s struggling to withdraw his winnings.

hello: my complaint about this casino since it seems that they do not want to pay or do nothing but fault:

I have deposited between 5000 and 6000 euros, the first withdrawal I make is 800 euros more than 1 month ago and after 15 days I get 200 euros, they tell me that the rest, which are 600, I would receive the next day but I received it 3 days ago .

The second withdrawal was 2000 euros on July 29 and I received it on August 2 in several games (they paid me 500 + 500 + 300 + 300 + 200 + 200)

The third withdrawal was on July 31 for 500 euros and I received it on August 4.

The fourth withdrawal was August 3 for 700 euros and on Monday the 11th I received the

amount of 600 and they tell me that the remaining 100 will arrive in a short time.

Today and after depositing 200 + 400 + 200 + 500 (total 1300 between yesterday and today) I have made a withdrawal of 2000 euros, I have sent an email to Diana who is the one who takes the issue and she answers that they have problems paying by Visa and that I take out an electronic purse or a mastercard.

I answer him that in Spain they do not leave mastercard and cryptocurrency nor do I know how to do it or am interested in that method, I tell him to send me a transfer of my account and I close the casino account because that way he cannot continue, reminding him that they pay "dropper" and that If I withdraw 700 why do they pay me 600, etc ... etc .........

I have told you today that in the terms and conditions it is very clear that withdrawals will be paid by the same method as the deposit and that if I have paid by visa and they have problems, they will pay me by transfer.

I beg casino Guru to help me please resolve this issue that is already giving headaches.

If I have deposited between yesterday and today about 1300 euros with Visa, why don't they pay me by the same method?

The amount of 2720 that I dispute are the 100 that I still have to receive, the 2000 withdrawn today and 620 that are still in the account but that I am going to withdraw

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Is there any relevant communication that you could forward to petronela.k@casino.guru before we’ll contact the casino and ask for their assistance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela: I have been receiving withdrawals by card and they have never communicated that I am going to have problems because if that were the case I would not have deposited yesterday or today.

What you cannot do is receive my deposits and now that I make a withdrawal they tell me to open a wallet or a mastercard.

What they have to do is pay and when I receive my money the account is closed

Thanks

In addition, the first withdrawal of 800 send 200, another of 700 send 600, so if I get amounts to my card, they can pay by card.

Another thing is that they do not want or do not have enough to pay for withdrawals. And if they intend to pay, a transfer is made like most casinos and so the user is happy.

You have it classified as a bad casino and you recommend not to play in it

Greetings

Hello Petronela: yesterday afternoon, Diana from the cashalot casino told me that they were going to make a transfer and that she would tell her my bank details.

I have looked today and the withdrawal is still unprocessed, maybe they process it today but I am no longer sure because the remaining 100 euros from the last withdrawal I made of 700 on day 3 still has not arrived and it is already 10 days.

All the best

Excuse me again Petronela: I asked Diana today if they would give me a transfer since yesterday she asked me for the bank details and she answered the following:

• Sorry,
• At the moment we are not transferring your winnings because we are not sure it is possible.
• The visa is also not available at the moment.
• The finance department has not yet reviewed your latest withdrawal request.

It seems that they do not have much interest in paying me and are 2000 euros plus 951 that I have pending to withdraw.

Yesterday he told me something else:

Hello,

• we will send the transfer request by means of a transfer
• bank to the data you have provided us.
• Sorry, but we can't tell you how quickly it will be processed.

hello again Petronela: I already knew that these people from the cashalot casino were planning something strange. It turns out that they send me an email today saying that I have cheated in American roulette when that is not true since I always play 2 zeros (0 and 00) and when it has been a long time without leaving, I bet 25 or 30 euros each one and if it comes out I win 1000 euros or more and thus I have won the last withdrawals.

I was thinking how NOT to pay and they have made that excuse

They tell me that my winnings are canceled and that they will pay me the last deposit (it was 300 euros), I think that if that is so (which it is not) they would have to pay me all the deposits this week that have been 1300 euros

I am sending you a copy of the email received from this scam casino:

Hello Jose!

Thank you for choosing Cashalot.bet!

The team checked your recent play activity and found that you played

used a prohibited strategy. You violated the game mode while playing

roulette. You have used one of the prohibited game strategies. In

particular, the winnings received for this gaming activity were taken

when playing not according to the rules and they will be canceled in

in accordance with part 16.10.2.5.

Unfortunately, we have to inform you that the profit you won has been

removed from your account, the amount of the last deposit in your

account will be withdrawn to your last payment method.

For any additional questions, you can contact us by email or Livechat.

Sincerely,

Cashalot.bet team!

A casino that can not pay and the facts I refer (the first withdrawal I made of 800 euros, they paid me 200 and the other 600 arrived after 10 days and one of 2000 they paid me in 500,500,300,300,300 and 200)) it is very clear that They look for excuses and alternatives to stop paying and it has been my turn. I remember that a few years ago the Vegas Days casino, the supreme play and the 21grand casino did the same to me, but from the 21grandcasino I managed to get paid because I wrote to the gambling grumblers and when they were blacklisted by all platforms, they paid me, although not everything but what you deposit, about 3000 euros.

By this I mean that these people must be removed from offering a casino that we already know they will not pay when you withdraw large amounts.

By the way they have closed my account (account blocked) ...... what a shame of a casino

According to terms and conditions they pay 10,000 a day and do not even have to pay 100 euros that they owe me for 12 days (apart from the earnings that have canceled me)

Thank you very much, canaberto, for all your messages. I have checked the general terms and conditions, and this is what I found https://cashalot.bet/fi/terms-and-conditions:

"16.10.2.5. Any outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table. E.g. betting on Red and Black - covers 36 of the 37 possible outcomes - in this case all winnings and bonuses will be voided. Any attempt to make a profit using different gaming strategies is strictly prohibited, in case if the user will use one of the prohibited strategies, all winnings and bonuses will be canceled."

Could you please describe, in more detail, the way you place bets on roulette? How many numbers do you cover? Do you play any outside chances or numbers only? Ideally, could you please forward your game history in Excel format to petronela.k@casino.guru? Have you accumulated your winnings with or without an active bonus? Looking forward to hearing from you.

hello: I can't send anything from the casino because my account was closed.

I always play ugual: I start betting on several numbers, for example I bet 1 euros between 1, 2.4 and 5

and so always but in several columns and rows. When I have a lot of ugada I start to bet on zero and double zero. If it does not double and even triple the bet and once the zero or double zero comes up, then you start again with the same play.

It is uncomprehensible that they say that I have cheated because then why did they not close my account when I charge 800, or when I charge 2000? what happen ? What cheats did I do just the other day?

What happens in this casino is that they do not have money to pay or they do not want to pay and you can read everything I have written before ... it is not normal that in a withdrawal of 800 they pay only 300 and after 10 days the remaining 600 .

If I only played red and black, what's the point? In addition, the bets in American roulette are at least 3 euros, it means that even if it were true to bet on red and black, in one you would have to bet 2 euros for example on red and in the other 1 euro for example on black ..... if the red comes out I win 4 euros minus the black euro, I would win 3 euros in the bet but if the black comes out I lose the 2 of the red and I win 2 in the black, it means that I lose 3 euros because I have bet in total 3 euros and I have won 2 so I lose 1.

It means that with bets of at least 3 euros you can always win or lose but you can never be tied.

It would be absurd to play this way because if they say in the terms and conditions that I play red and black, I could also play even and odd, right?

What happens is that always (sooner or later the zeros, 0 or 00 will come up, and if I am lucky that I have made a strong bet, as happened the other day, then I win a lot because it multiplies x 36.

As an example I send you several screens from another casino (1bet where you can see that there are several plays almost in 15 minutes where 0 and 00 appear several times and I win)

By the way, I have not even received the 100 that I am missing from a withdrawal of 700 on day 3 nor the money from the last deposit where they say they send it to me.

It is clear that this casino is not legal and it is you who should do something so that you do not scam more people, based on cheating that they do not demonstrate.

What they have done to me can be done to more users

The screens are sent to the email.

I have been playing online casinos for 12 years and they have never done this to me.

Thank you very much, canaberto, I understand the whole situation better now. One last thing please before we'll contact the casino, could you advise how many numbers (the most) you cover when playing roulette?

PS: I haven't received any screenshots yet. My email address is petronela.k@casino.guru.

Petronela: I have sent the screens that I explained above to her email petronela.k.@casino.guru, but the return email is coming. Also to info@casino.guru.com but the same thing happens.

Did you receive them?

I did not. I believe you need to split them into several emails as they might be too big for one only.

Don't they say that I cheat? Look, today in the 1bet casino I have played and I have deposited 4,487 euros and all of them have been lost, if I cheated, do you think that I will lose about 4,500 euros?

Tell me how I can send the charges to my account so that you can see that I have deposited that money and in the casino I have nothing

If I cheated playing roulette I would not lose everything I lose

And the 100 that they owe me are still missing. The 300 of the last deposit that they say they return to me also does not arrive.

They want everything for themselves.

I want my earnings 100 + 200 + 900 + 51 that having when they closed account

Total 3051 euros that have scammed me.

Let them ask the 1bet casino that they have the same roulette software ..... to see if I cheat.

I am very hurt with this casino that does not pay and the problem is that they take everything without proving anything.

This clause is prepared for everyone who plays roulette and if they win a large amount they send them an email saying that they have breached it and they keep the money and close the account.

I do not see it in any casino that I play or have played.

It is clear that they have everything prepared to not pay.

That's called scam

In a roulette where the minimum bet is 3 euros, you always win or lose on each bet.

If it were 2 euros and you bet 1 on red and 1 on black then you do not lose unless zero comes up, but with 3 euros you always lose 1 or 2 eurod at least.

Therefore it does not proceed from what they accuse me of.

Dear canaberto,

The only thing that I would like to make sure I understood correctly is your betting pattern. Could you please forward those screenshots before we'll contact the casino? Thank you very much in advance.

Good morning: I send you screens again this time 2 attachments nothing more, but the mail is returned petronela.k@casino.guru.com

I try to info@casino.guru.com and if not, please give me another email because this has never happened

I just sent you screens from my other email and it is also returned

I have also sent it to info@casino.guru and it continues to live returned.

I don't know what happens but no mail comes in.

Let's see if you can give me another one please

My email address is without .com

petronela.k@casino.guru

Thank you very much for the forwarded screenshots. One last thing please before we'll contact the casino, could you advise how many numbers (the most) you cover when playing roulette? All the screenshots are with the dolly on, hence at the end of the spin. Looking forward to hearing from you.

Hello Petronela: I would not know how to tell you how many numbers it covers.

I bet on a lot of numbers most of the times, but I place the bet so that it covers 4 numbers, that is, I put the money between 1, 2, 4 and 5 or between 30, 36 and 35 and the 29.

Many times if they have not come out I keep repeating the play but maybe I put the maximum amount of money at 2 zeros (0 and 00) until they come out and I receive 1350 euros

25 euros at 0, another 25 euros at 00 and 25 between 0 and 00.

If one of them comes out they are 37.50 x 36 which gives a total of 1350 euros

I play that way almost always.

Telling him that yesterday he lost 2400 euros again in the 1bet casino ...... if he cheated, he would not lose so many times.

By the way I have not even received lisc100 that I am missing or the last deposit that they said they would pay me when they closed the account.

It is clear that they do not pay

Would you say that you cover 24 or more numbers on the roulette and this is the rule that has been used to confiscate your winnings?

"Any outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table."

I think I have never covered 24 numbers

I repeat: I play 95% at 0 and 00, when they come out I am a lot of plays that logically I do not bet on him again and then I bet on several numbers, but at 24 I really do not know

Petronela: I am sending you a list of bets and profits and losses of the 1 bet, I have been able to remove them, so that you can see how I play.

If I cheated, would I take orders in 2 or 3 months the amount of 16,343 euros in this casino?

Thank you very much, canaberto, for providing all the necessary information via email.

Even if the records of your play are from a different casino, since your Cashalot Casino account has been blocked, it helps us to better understand your betting pattern.

I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

The plays in Cashalot are exactly the same as the ones I sent from 1Bet because it is the same roulette (Betsoft)

And they still do not pay the other, so you can see that it is not "cheating" or anything like that .... it is simply that they do not want to pay and I suppose they will do this to many more users.

Greetings

Dear canaberto,

From now on, I’ll be taking care of your complaint. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Cashalot Casino representative to join this thread.

Dear Cashalot Casino,

Could you please clarify the reasoning behind your decision in this case and mention the exact rule that canaberto allegedly violated?

See if they are bad to pay that the 100 euros that I lacked from the last 700 withdrawals have not even arrived yet (a withdrawal of 700 and 600 arrived) but also if they had the intention to pay, the 300 of the last deposit I made would have arrived and they communicated that they sent it when they closed my account (they confiscated 2951 euros and they gave me the last deposit that was 300)

Why do they say this about cheating and not say it before? Well, it is very clear that they were paying me withdrawals little by little but when they had to pay 2,900 they no longer had to pay or they did not want to pay.

These scam casinos shouldn't be open, please do something against them because they don't even pay the promised 100 and 300 for them

All the best

Dear canaberto,

Unfortunately, we still haven’t received a relevant response from the casino.

We would like to ask Cashalot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It is very clear that they do not pay and are looking for an excuse not to do so.

When they closed my account, I received an email saying that they canceled my 2900 earnings and sent me the last deposit of 300 euros.

That same day a certain Diana told me that they transferred the 300 and that the 100 that were missing from the last withdrawal (there were 700 and I only received 600) she should have already received them.

All lies ..... this casino should be closed because it is clear that they do not pay or do not have money to pay.

They are 100 + 2900 + 51 ........ 3,051 euros that have been stolen from me.

They don't answer anymore because they haven't answered me either and they don't show anything.

How little shame these people have and how scammers they are.

What other customer support platforms can I write to?

It is that I want them to appear in all the places so that nobody plays in this fake casino

Thanks

I’m sorry to hear that, canaberto. Unfortunately, the casino has not responded to our messages either.

In case the casino doesn’t respond in the set time frame, I would recommend contacting the casino’s Licensing Authority (Gaming Curacao).

If you wish, you can also leave a user review on our website.

Dear canaberto,

Please be informed that we got in touch with the casino representative. They were able to locate your gaming account, but we haven’t yet received any new information, unfortunately.

In the casino review on our website, there’s an option for registered users to leave a user review. You can do so by clicking this link: https://casino.guru/cashalot-casino-review#tab=js-tab-reviews

Dear canaberto,

We are currently waiting for the casino representative to answer some of our questions regarding your complaint. Since more time is needed to investigate the issue, I’m extending the timer by 7 days. I’ll keep you posted on any updates.

I highly doubt that they will answer.

Not even that Diana answered me once when I asked her about the 100 and the 300.

When they closed the account they sent me an email that I still have saying that they sent the 300 of the last deposit

Lie too

hola : esto es lo ultimo que mandaron el soporte del casino Cashalot y fue el dia 13 de agosto, ni siquiera han pagado el ultimo deposito tal como me dicen en el correo de mas abajo....mas claro agua........no pagan porque no quieren y se deberia hacer algo para cerrar este casino estafador. El deposito fue de 300 euros pero me deben 3.051 euros.

Hello Jose!

Thank you for choosing Cashalot.bet!

The team checked your recent play activity and found that you played

used a prohibited strategy. You violated the game mode while playing

roulette. You have used one of the prohibited game strategies. In

particular, the winnings received for this gaming activity were taken

when playing not according to the rules and they will be canceled in

accordance with part 16.10.2.5.

Unfortunately, we have to inform you that the profit you won has been

removed from your account, the amount of the last deposit in your

account will be withdrawn to your last payment method.

For any additional questions, you can contact us by email or Livechat.

Sincerely,

Cashalot.bet team!

Dear canaberto,

We notified the casino representative about the issue related to the deposit refund.

In addition, could you please advise if the winnings that were voided were accumulated with or without a bonus?

No ...... I've never played with bonuses.

And tell the casino that the 300 are from the last deposit but that I also have 100 missing from the last 700 withdrawal since they only sent 100 and a certain Diana told me that in a few days she would receive them but they continue to lie.

I only ask that you do not deceive more users because they have closed more accounts with enough money claiming cheating and that is already widely seen.

WE ALLEGE CHEATS AND CLOSE THE ACCOUNT TO NOT PAY

Incredible what I do bad is that they will continue to do it while some authority cuts the tap.

Dear canaberto,

Please be informed that we are discussing your case with the casino representative in a private conversation.

The casino representative advised that you should contact the casino’s customer support in regards to the missing funds. Apparently, the payments appear as successfully processed on the casino’s side.

I’ll let you know once there’s any news.

Excuse me, Andrej, but if I said that, it's because nobody answers anything.

I have already sent the Vip manager Diana several emails asking about the money that remains to arrive since August 13 (100 + 300) and she has not answered a single time and it has been almost 1 month.

I have all the emails.

Greetings

Dear canaberto,

I’m sorry to inform you that the casino refuses to provide any additional information or reconsider its decision in your case.

Your winnings were confiscated due to an alleged breach of a policy according to which placing any outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table is forbidden. We consider this policy to be unfair and against our Fair gambling codex. There’s no good reason for prohibiting this strategy while playing without a bonus as it does not give a player an unfair advantage.

Since we were not able to reach a fair conclusion in this case, we are closing this complaint as ‘Unresolved – Against fair gambling codex’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

If you have any further questions, feel free to contact me via e-mail. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.