Cash Cabin Casino - Player complains that he didn’t win anything.

They let you win at first, then you have no chance of winning. I have in live casinos for many years. Spins don't work like this. I have gone over 700 spins without a bonus. This does not happen in the real world. Also on 2 and 5 dollar bets , finally getting free spins and getting less then you get on single spins is not realistic. Also they give these worthless bonus bucks that you don't ask for,so they can put wager requirements before you can cash out. You have to wager 50 times what you deposited. After spending well over 5000 dollars, I am finished with them. I just hope to warn others.

Dear Guy,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Also, I would like to emphasize, that each casino has a different bonus policy and reward system. A bonus is something like a gift from the casino and the casino has the right to decide which bonuses they want to offer and how often. And I believe, you don’t have to use bonus bucks if you don’t want to.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Guy,

If there is any evidence supporting your claims, please provide it to us. We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages as well as his reason for submitting this complaint was not enough for us to punish the casino. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.