The player from Norway reports that a withdrawal has not been received after 10 days. Furthermore, he is unable to contact the casino through chat due to being stuck in the queue.
Captain Spins Casino - Player's withdrawal is delayed.
Amount: 1,500 kr
Captain Spins Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 14m 22s
Case summary
5 hours ago
Public
Public
14 hours ago
Hi, my withdrawal to the bank account was processed and sent 02/11-24. It has now been 10 days and I have still not received my withdrawal. I also can't contact them on chat as I get frozen in the queue and nothing happens. Hope you can help!
Public
Public
12 hours ago
Dear Hansenboss,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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