Captain Jack Casino - Player struggles with document upload for withdrawal.

I already have a file just sending identity proofs , I'm older and not good at all sending documents and up loading, bare with me.

Dear tanyaturner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents the casino requested from you and which you have already provided?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Message from the player:

"They requested my identity, I sent my driver's license,and California Identity and my bank card also back and front of each one of them .

tanya ****"

Thanks for your reply.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

It'll help us better understand the situation you are facing. I'll await your response.

Message from the player:

I'm finally at the approved identity of my California driver's license and selfy I'm in the evaluation of approving process , hopefully the next step is the process of applying and approved and ready to be withdrawal process , it's been since April 10 , 2024 it's been submit submit ,. Hopefully the evaluation process , will lead to the approval process for withdrawal 

tanya ****

Dear tanyaturner,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear tanyaturner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent California driver's

California driver's .

Dear tanyaturner,

the complaint will now be closed due to it being a duplicate.

We don't publish complaints regarding the same issue twice. Your other complaint will continue in the corresponding thread.

I apologize for not noticing sooner. I wish you good luck in resolving the complaint to your satisfaction.