Captain Jack Casino - Player's withdrawal process is delayed.

I submitted my withdrawal after completing playthrough and depositing 10 dollars of my own money for verification on 7/24/2023

8/9/2023 my withdrawal was denied due to no bitcoin address being provided. Which is impossible when you have to give this information in order to submit the withdrawal request. On 8/10/23 I was told by cs to resubmit the withdrawal request using coindraw. I did and when I logged back on 8/11 I saw it was canceled a few mins after I had submitted it for unknown reasons. I then re-requested a straight bitcoin withdrawn on 8/11. On 8/16 it was approved. It is now 8/21 and I got in touch with a supervisor who.still states that i.habe to.continue to wait for the "time frame" of 7-10 days for my withdrawal to be processed.

So this is a going to reach 30 days waiting for a withdrawal that should have taken a maximum of 20 days at the most.

Hello Kristip573,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Captain Jack Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed from the time of your last request specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My identity was verified the day I submitted my first request. So july 24th I think. I played with a bonus and completed play through requirements. The last conversation was the screenshots I uploaded when I submitted my complaint. I am still waiting.

Hello Kristip573,

Unfortunately no screenshot was attached from you yet. Also as the recommended time frame of 2 weeks have now passed, can you please advise if there's been any update with your withdrawal?

Greetings all,

Just confirming that payment in full went out via Bitcoin on the 25th of August and is confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Captain Jack

Dear Kristip573,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.