Captain Jack Casino - Player's withdrawal is delayed.

I’ve been dragged along with acceleration after acceleration and nothing is being done I have two other withdrawals in process with this casino group who I’ve spent a lot of money with. The other two are approved and I’ve not received payment and I’m struggling with fyhis one to get it approved they keep saying different thing over and over and I’m wondering if they are just going to disappear and not pay anyone. I’ll include the most recent chat and if you need more I can retrieve them and send them.

Dear cbz2f6pww6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• When were you last in contact with casino support regarding your withdrawal attempts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I have made a successful withdrawal from them in the past. Not sure what the kyc verification is? But if it means being verified then yes, I had to be in order to make a withdrawal in the past. The last time I spoke to them was yesterday and they said they would escalate it again for the 3rd time, no nothing yet

I have spoke to Sam because it’s been 48 hours. They said it’s the first escalation because the timeframe has passed which is a downright lie, and I do have proof of all conversations

Thank you very much, cbz2f6pww6, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi cbz2f6pww6,

My name is Mirka, and I will be in charge of your case from now on. I would now like to invite the Captain Jack Casino representative into this conversation.

Dear Captain Jack Casino,

Could you please provide more information about this case to clarify the situation?

Thank You in advance.

Mirka

Greetings all,

I have reviewed the situation and I will see what can be done to assist.

Best wishes,

Nick and Captain Jack

Thankyou it was deposited today.

Dear cbz2f6pww6,

Thank you very much for your reply.

Can you please confirm, you have received your withdrawal amount to your bank account?

Thank you.

Mirka

im not exactly sure because it was for 185 and I did receive a deposit for 160 but as I’m not sure if it was another part of a deposit I was owed from another casino because it does not tell you with bitcoin but I’ve received no notification from these guys saying that they have paid me like I usually would.

Dear cbz2f6pww6,

We assume, the amount you received was from this casino, since it could have been reduced due to withdrawal fees. We're glad, that your issue has been resolved successfully.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru