Captain Jack Casino - Player’s withdrawal has been delayed.

I submitted a withdrawal request on 02/03 and have reached out to the casino multiple times with no resolution. I reached out again today and was told they would escalate my request. They told me this over a week ago as well. It's been over 14 business days since my request and their terms state withdrawals should be reviewed within 7 days. I did use a bonus but it was a deposit bonus, not a "no deposit" bonus.

Dear EverettNA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

This is my first withdrawal from this casino. I believe I completed verification before I requested the withdrawal. Please let me know what else you need from me. Thank you!

My withdrawal has been approved. I'll update this post if and when I actually receive the funds. Thank you guys so much for all you do. You provide an incredible service for free. Please keep this ticket open until I confirm I've received the funds. I promise I'll update upon completion.

Thank you for your reply, EverettNA. Of course, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

I received my funds. Thank you again! You can close my ticket.

Awesome news, EverettNA. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.