Captain Jack Casino - Player's winnings confiscated by the casino.

After multiple attempts to redeem my reward. The casino customer service always has a reason as to why I can't. Today after completing a withdrawal request. It shows the Manager removed all funds from my account with no further explanation. Absolutely terrible casino. I have multiple wins with Chumba, Yabby and Pulze and never had any issues with them.

Just putting a warning out to anyone that's questioning playing this casino.

Hello kenny9309,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Captain Jack Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many bonuses did you claim since you are registered? When was the last time you deposited into the caisno?

Please note that every bonus is a good-will of the casino and they can refuse to give them out to players without any reason given.

Looking forward to your answer.

Regards,

Nick

Dear kenny9309,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.