The player from California had issues regarding the terms and conditions surrounding free chips and free roll tournaments. The player insisted that they had adhered to the terms, but the casino claimed otherwise, hindering their ability to make a withdrawal. He expressed frustration with the casino's refusal to pay out. However, we had determined that both free bonus winnings and winnings from free tournament rolls were considered free bonus funds. Consequently, we had rejected the complaint.
Captain Jack Casino - Player disputes with terms for cashing free chips.
Amount: $100
Captain Jack Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
Captain Jack Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
