The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.
CampoBet Casino - Player’s struggling to complete account verification.
Amount: 500 zł
CampoBet Casino
Safety Index:HighSafety Index
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8.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
The problem with the payment of 400 PLN sent everything with the address. Pdf revolut accounts do not accept and yet this is a bank in Poland has branches. Employment contract with the address of the list and the address all the time invent something and in the chat I was told that they have the right not to return the deposit to me
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2 years ago
Dear lenovo0410,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
I sent them a passport with a selfie and documents with the address I have, so an employment contract, a letter from the bailiff, a bank statement, but for them it is still not enough. They want other documents with an address but I do not have any. And one more thing they wrote in the chat with the right not to return my deposit
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2 years ago
If you want, I can send you all the documents I sent them by email. Everywhere I am verified unibet 1xbet jeton ecopayz and they do not want to pay me 450zł
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2 years ago
Thank you, lenovo0410, for the clarification. If you wish to send me any supporting evidence, my email address is petronela.k@casino.guru. Looking forward to hearing from you.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, lenovo0410, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
