CampoBet Casino - Player's refund is delayed after account closure.

They closed my account and said deposit amount will be refunded and asked Skrill screenshot for refund I sent Skrill screenshot on July 22nd .now 11 days over but they are not replying and yesterday on their live chat asked for my id to process refund . I sent via email but still they are not replying. In live chat they wait for some time . I waiting since 11 days they are playing with me . Old help me firstly they closed my account without any Res and refund also not giving. I request everyone not to use this website they are fraud and cheating .

Dear sutarramesh802,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Do I understand correctly that you sent your ID only yesterday? Have you provided the casino with a screenshot of your Skrill account showing all the relevant personal information?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika 

1) Before closing the account they never asked for verification , first time they asked yesterday only and one thing is why they asking means why now after closing the account why they need . They just asking to delay that's it.

2) I have winning balance in the account but I never withdraw the money . I Kept the balance in the campobet account only . But suddenly closed the account without any reason and they didn't informed me about the account closed or refund. Ml

3) yesterday is the first time I sent my id . And I sent Skrill screenshot on 22nd July about 11 days ago with all relevant information . I hoped answer all your questions

Please understand that it's a standard practice to verify players before the casinos send them any money. Could you please specify which documents have been requested from you by the casino?

Do I understand correctly that so far you sent only your ID and Skrill screenshot? Have your documents been already approved? Please let me know.

They asked Aadhar card as Id and I given the same.

Yes till now they asked only Skrill and only & I sent both in email as they requested ..

They didn't replying from last 14 days about my id approval status and refund status so I don't know whether it is approved or not

I'm attaching their live chat screenshot how they are ignoring my issue

Thank you very much, sutarramesh802, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, sutarramesh802!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear Customer,

Thank you for providing us the necessary information.

We would like to inform you that your refund of 906 INR was successfully paid on 07.08.2023.

We appreciate your patience with us and with this, we conclude the case to be resolved.

Sincerely,

Campobet

sutarramesh802, please let us know when you will receive your funds!

Dear sutarramesh802,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.