HomeComplaintsCampoBet Casino - Player's account verification is delayed.

CampoBet Casino - Player's account verification is delayed.

Amount: 78,000 Ft

CampoBet Casino
Safety Index:High
Submitted: 17 Sep 2024 | Case closed : 04 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Hungary had been unable to verify his account at Campobet, with repeated rejections of submitted documents, including his bank statement, without any explanation. He also faced difficulties in receiving responses through email and live chat support. The Complaints Team had attempted to assist by requesting more information and extending the response time; however, the player did not respond to these inquiries. As a result, the complaint was rejected due to lack of communication from the player.

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1 month ago

Campobet do not verificate my account.


I have been trying to verify my account and its always get rejected for no reason. They say "verify by such as bank statement", when i did send them my bank statement they rejected it without any information. Do not answer to my email, live chat dont say nothing.

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1 month ago

Dear ati40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Dominika

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1 month ago

Dear ati40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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