HomeComplaintsCampoBet Casino - Player’s account has been closed.

CampoBet Casino - Player’s account has been closed.

Amount: €15,000

CampoBet Casino
Safety Index:High
Submitted: 18 Jun 2020 | Case closed : 03 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player’s account was closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Account Locked

Automatic translation:
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4 years ago

Dear Dawid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your attached screen shot. When exactly your account has been closed? Was it during the KYC process? Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Dawid,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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