The player’s account was closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Dawid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your attached screen shot. When exactly your account has been closed? Was it during the KYC process? Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina